Trust & Security
Enterprise-grade infrastructure, privacy-first data handling, and audit-ready workflows, so you can scale pet programs with confidence.
Infrastructure you can trust
Modern cloud infrastructure with the controls enterprise teams expect, baked in from day one.
Secure cloud architecture
Hardened, segmented environments built for reliability and scale, with controlled change management.
- Isolated environments with strict network segmentation
- Version-controlled, automated provisioning
- Continuous monitoring with incident response
Encryption & data protection
Every record is encrypted in transit and at rest. TLS secures all API traffic, and sensitive fields use managed, rotated keys scoped to authorized services.
Role-based access
Everyone sees only what they need, nothing more.
- Granular permissions by role
- Scoped API tokens with rate limits and expiry
- Full access logs for audit and review
Documented, defensible processes
Consistent, auditable pet programs across every property, with standardized workflows and centralized records.
Registration & verification
A structured digital flow captures profiles, vaccination records, and policy acknowledgments in one place, configurable per building. Every record is timestamped, versioned, and exportable.
Portfolio-level governance
One admin dashboard with the visibility asset managers need.
- Property and portfolio views
- Exportable reports for audits and insurance
- Policy templates with property-level overrides
Assistance-animal guidance
Workflow tools help you manage documentation consistently. PetsVivo does not make legal determinations on accommodations or housing decisions.
Your data stays yours
We collect only what's needed, never sell resident data, and give operators full control.
Transparent principles
We're explicit about what we collect and why, with consent-based collection and purpose-limited retention. No dark patterns, no hidden use.
Ownership & sharing
PetsVivo is a processor, not an owner. We never sell pet-parent data, and partner integrations are explicitly permissioned.
Minimal collection
Just what's required to run compliant pet workflows. No behavioral tracking, no advertising profiles.
Common questions
Need SOC reports, pen-test summaries, or a vendor questionnaire? Request the Security Brief.
Where is PetsVivo data stored?
On secure cloud infrastructure with data residency aligned to enterprise requirements. Request the Security Brief for region, hosting, and architecture specifics.
Who owns the data?
Operators and pet parents keep their data rights. PetsVivo acts as a processor and never claims ownership of your data or your residents' information.
Can operators export records and reports?
Yes. Pet records, incident logs, and portfolio reports all export, so you can keep audit trails and support insurance and leadership reviews.
What happens when a resident or guest leaves?
Records follow your configured retention policies. We'll align on a retention and purge approach that fits your compliance needs.
How do you handle sensitive documents?
Vaccination records, incident reports, and assistance-animal paperwork are encrypted in transit, stored in permissioned environments, and visible only to authorized roles.
Ready to roll out the red carpet for paws?
Get a sample box on your desk this week. No commitment, just good boys and girls.
Book a demo →